Terms of Use

1. Acceptance of Terms

By accessing this website, calling our support number, submitting a request, or using our services, you agree to these Terms of Use. If you do not agree, please discontinue use of the website and services.

2. Service Overview

The Sky Assist provides independent travel assistance services, including support for flight reservations, flight changes, cancellation guidance, baggage questions, seat-related assistance, urgent travel questions, and general The Sky Assist.

3. Independent Service

The Sky Assist is an independent travel assistance service. We are not an airline, airport, government authority, or official representative of any airline. We may work with travel partners, service providers, advertising partners, or affiliate networks.

4. User Responsibilities

Users are responsible for providing accurate, complete, and current information when requesting assistance. This may include passenger details, travel dates, contact details, route information, and other booking-related information.

5. Provider Rules

Flight schedules, fares, baggage policies, cancellation rules, refund eligibility, travel credits, seat availability, and route options are controlled by airlines or travel providers. These rules may change without notice.

6. Fees and Charges

Service fees, provider fees, taxes, partner charges, or other costs may apply depending on the requested support or travel service. Users should confirm all applicable costs before proceeding with any booking, change, or transaction.

7. Cancellations and Refunds

Cancellation and refund eligibility depends on provider rules, ticket type, timing, fare conditions, and applicable policies. The Sky Assist may help explain available options, but final decisions are made by the airline or travel provider.

8. No Guarantee

We do not guarantee flight availability, fare availability, booking confirmation, refund approval, cancellation acceptance, schedule accuracy, seat availability, baggage resolution, or successful travel completion.

9. Website Use

Users agree not to misuse this website, submit false information, attempt unauthorized access, interfere with website functionality, copy content without permission, or use the website for unlawful purposes.

10. Third-Party Services

Some services may involve third-party providers. The Sky Assist is not responsible for third-party actions, delays, cancellations, policy changes, fare changes, service interruptions, or provider decisions.

11. Intellectual Property

All website content, layout, text, graphics, design elements, branding, and materials are owned by or licensed to The Sky Assist. Users may not copy, reproduce, distribute, or modify website content without permission.

12. Limitation of Liability

The Sky Assist shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, service use, provider actions, missed flights, denied boarding, delays, cancellations, baggage issues, fare changes, or travel disruptions.

13. Indemnification

Users agree to hold The Sky Assist harmless from claims, damages, losses, expenses, liabilities, or disputes arising from misuse of services, inaccurate information, violation of these Terms, or violation of applicable laws.

14. Changes to Terms

These Terms of Use may be updated at any time. Updated versions will be posted on this page. Continued use of the website or services after updates means users accept the revised Terms.

15. Contact

For questions about these Terms of Use, users may contact The Sky Assist by calling 1-(866) 572-8390.